HotelmanagerMarcusWinterisawaitinganimportantvisitortotheEmiratesPalaceHotel.\rHislong-timefriend–therepresentativeofabigtouroperator–shouldbearrivingsoontoinspectthehotel.\rButinsteadofhisfriendit’sanewinspectorthatcomes–SarahRiemswhoseideasconcerningtheneedsofhotelguestsgreatlydifferfromthoseofMarcus.\rTryingtoimpressSarahwiththedistinctiveflairofhishotelMarcusmakesagrandpresentationemphasizingthespectacularregionalcuisineandeventakingtheinspectoronseveraltripsintothebreathtakingdesert.Stillitlookslikeahardsell…\rAtthesametimeAnnathehotel’sdecoratorexcitedlyawaitsthearrivalofvisitorsofherown-herpen-palMaxandhisfriendHolger.AlthoughMaxandAnnahaveonlyoncebrieflymethisextremelyromanticlettershavefilledherheartwithpassion.\rOnceherguestsaresettledinthehotelthoughitbecomesquicklyobvioustoAnnathattheMaxwhohadinspiredsuchaloveinherthroughhislettersismuchdifferentthantheoneshenowseesbeforeher.\rIt’stheartisticHolgerwhoispresentlystirringherdesirewhichleadstoagrowingrivalrybetweenthetwomenthatstrainstheirfriendship.\rMeanwhilethesinglemotherRenateandhersonTobiashavetraveledtothehotelforadreamholiday.SoonRenate’srealreasonforthetriptoDubaisurfaces-shewantsTobiastobecomeacquaintedwithhisfatherwhooperatesboattoursforthehotelguests–andwhodoesn’tevenknowhissonexists…